5 Things Customer Support at Cirrus Hosting Offers You
When you host online, you want a knowledgeable and available team behind you to help in any situation. Hosting can take up a lot of time, especially if you’re new to it. With the right customer support services, however, you’re never going through it alone. At Cirrus Hosting, our customer support team offers help for every step of your hosting journey. No matter what kind of hosting plan you have, our customer support team is always ready to jump in and assist.
24/7 Access
There’s never a good time for something to go wrong. And with the internet up 24/7, your site has to operate at all times. That’s why our customer support services are available to you and your website no matter the time of day or day of the week. Whether it’s the middle of the night, a weekend, or even a holiday, we’re here to help.
Being able to access support is necessary for your business and website growth. If something goes wrong, you need to fix it right away. And if you don’t know how or can’t fix the problem on your own, then your site could be down for extended periods. Customer support for online hosting needs to be available 24/7 so you know your website will always be up and running.
Full Management
At Cirrus Hosting, we offer full management for your online servers. We’ll monitor your servers and site 24/7 to ensure that everything is running smoothly. And if something isn’t, we’ll notify you right away and take immediate action to rectify the situation. You may not have the time to constantly check that your website is functioning properly while you run the rest of your business. And if something does go wrong, it could take a while before you even notice it. With a managed server, however, our support team will know as soon as something is amiss.
With full management, you also get immediate upgrades and updates for all your hardware and software. No matter what kind of website you run or how you host it, there are always going to be updates needed. It’s especially important to update your servers and online accounts for security reasons. If you don’t upgrade frequently, you’re leaving your data open to potential breaches. When you go with a managed hosting plan, you can rest easy knowing that everything is always current.
Knowledgebase
Knowledge is power, especially when it comes to running a business. Knowing how everything works with online hosting is a great way to ensure that your site is always running smoothly. With our knowledgebase, you can find answers to the most frequently asked questions about your hosting account and activities. Everything from WordPress hosting to backups to security features is covered in our detailed reports and articles. All of this information is easy to find, with articles split into categories with functional search capabilities. You’ll never have to wonder how to do something with access to our in-depth knowledgebase.
Multiple Points of Contact
If you can’t find the information you’re looking for in the knowledgebase or need additional help with your account and hosting, we offer multiple ways to contact our customer support staff.
Create a Ticket
Through our online support center, you can log into your account and create a support ticket for your specific problem. Our support team will look at the issue and get back to you in a timely fashion. Support tickets are a great way to get specific, routine situations solved and bugs fixed.
Call
Our customer support phone lines are available 24/7 at 1-647-478-9984. We work hard to keep wait times to a minimum so that your questions can always be answered quickly. Calling customer support is the best option if you aren’t sure what the problem is with your account or if you have multiple issues that require assistance.
Live Chat
Our online support center has a live chat option that can connect you directly to a customer support representative. Going through the chat will allow you to see if your questions are already answered in the knowledgebase before jumping into the queue for service. Going through the chat is a great option if you have a minor issue or quick question to ask.
Help For Every Step
No matter where you are in your hosting journey, our customer support team has the resources and knowledge needed to help. Whether you’re looking for assistance in picking out a hosting package, looking to upgrade or downgrade your account, or need help adjusting the settings in your cPanel, we provide support for you and your website. Our team can even help you perform and understand analytics about your hosting and website performance. With our assistance, your website can continue to grow and thrive.
Customer Support Services with Cirrus Hosting
At Cirrus Hosting, we’re dedicated to providing our clients with the best customer support services available. Our knowledgeable team of support agents is ready 24/7 to help respond to any issue or concern you may have about your account or hosting options. We will work with you every step of the way, from account setup through possible growth and upgrade options. Our support is always available, be it through live chat, phone, or ticket/email. If you want the best hosting available with the finest customer support, then give us a call today at 1-647-478-9984 or sign up for an account through our website.
