What is an IP PBX virtual phone system and why should I use it?

We’ve been pretty excited around here at Cirrus about our newest partnership with the folks at Infratel; adding a virtual business phone offering to our existing web hosting services with Mighty Call Receptionist.

We stopped to think that maybe not everyone fully understands what an IP PBX virtual phone system actually is. So we’ve put together this post to help you get a grasp of the basics of a virtual phone service and how it can help your business.

What is IP PBX?

Let’s start with a definition of an IPPBX. IP refers to Internet Protocol. PBX is Private Branch Exchange which in layman’s terms means a telephone switching system, directing calls to where they need to go. With an IP PBX, users share external phones lines and the system directs calls, either on a VoIP set-up or a traditional phone infrastructure.

An IP PBX can exist either as a hardware object or as a virtual software system, as is the case with our business phone offering.

So whatever type of a business phone system you have in place, an IPPBX or virtual phone system can be integrated with it to manage all regular call functions such as messaging, call routing and more. And this is how MightyCall Receptionist fits in. It works in conjunction with your existing phone service, but virtualizes it to offer all the functionality you need… from the cloud!

IPPBX versus traditional models

A traditional PBX-only system is not as streamlined and effective as its IP counterpart. Voice and data communications have to live on separate network s. IPPBX brings data and voice together. By running on just one IP data network, a business can save costs and make network management simpler.

A PBX model is also limited to a traditional, landline phone system infrastructure. An IP PBX allows for the leveraging of a VoIP telephone system, a business phone option that many organizations are turning to save costs on long-distance and usage fees. You can of course also use an IP PBX with landlines too.

Why IP PBX?
So now for the million dollar question – what are the benefits of an IP PBX or virtual phone system? We’ve touched on them above, but let’s take a closer look…

Cost effective

An IP PBX is an inexpensive option, so you won’t break the bank, even though you are offering a user experience that is similar to what large enterprises have running for them. You will have a variety of features such as auto attendant, individual extensions and call screening to name a few, without the high costs associated with installing similar features on a traditional phone line. You can also use IPPBX with VoIP, to reduce your long distance fees and usage, whether you need to connect with customers around the world, or you operate geographically dispersed branches.

A virtual phone system also doesn’t require the services of an experienced phone technician (as we’ll get into further below), so you can save those hefty on-site consulting fees.

Easy to set up and maintain

Anyone with a traditional landline based business phone system knows that someone with training and expertise needs to get involved to get things set up properly. It’s for this reason that many smaller businesses forego having a professional business phone presence – it’s simply too costly and complicated to manage.

With IP PBX, all you need is someone that gets networks and computers. It’s also much easier to maintain an IPPBX thanks to its web based control system, making configuration easy. A proprietary phone system often comes part and parcel with a cumbersome interface that in many cases only a professional phone technician could actually make sense of. Those billable service hours can really add up!

You can also say goodbye to a mess of phone wiring and ports. With an IP PBX, your phone system can just plug right into your PC. Or as with MightyCall Receptionist calls can be routed over to a mobile phone. Imagine how much easier this makes adding and moving phones as well as extensions, which brings us to our next point…

Mobility

Virtual phone systems are where it’s at when it comes to flexibility and mobility. No more complicated patching if someone is moving offices or changing phones. And if someone from your team is working from home, they can communicate via telephone just as if they were sitting in their office, either from their mobile phone or a land line. It’s simply a matter of deciding which calls go where.

Seamless Growth

Not only do you get awesome features for a price that a traditional phone model simply can’t match, adding these features is also much easier. If you decide that you want to pump up your set-up and add in some additional functionality, you can do so effortlessly when working with a virtual phone system. It will all just depend on the features that your provider offers.

It’s also easy to fit a growing team into a virtual phone system. Just add a phone and away you go. No expensive hardware to add. No need to shop around for a new phone system if you current one can’t handle your growth.

Better service, better business image

When someone calls a company and they get welcomed with a professional greeting and a list of extensions allowing them easy connection to exactly who they need to talk to, how do you think they feel about the business? Can you say major credibility booster?
A virtual phone system allows you to affordably offer the customer experience that any large organization would.

Virtual phone systems are the way of the future. Click to learn more about all the features and benefits of a business phone IPPBX from Cirrus. Whether you have a traditional phone system on the go, or you’re running your company with mobile phones, get a leg up on the competition and take your telephone communications to the next level with our MightyCall Receptionist solution.